Shipping and Returns
At DiscountFurnaceFilter.com, we put you, the customer, first. To honor that commitment, we offer Free Standard Shipping for all Contiguous US orders over $50. In stock items will typically ship the same day for all orders received by 5:00 pm Eastern Standard Time. Your customer experience is our top priority. We thrive on repeat business from loyal customers. Please let us know if there is anything we can do to help you!
Cancellation Requests
To request a cancellation, please email support@discountfurnacefilter.com as soon as possible.
- Orders that have already shipped cannot be canceled.
- Submission of a cancellation request does not guarantee cancellation, even if the order has not yet shipped.
- Our customer service hours are Monday–Friday, 9:00 AM – 5:00 PM EST.
- Orders are processed and shipped 7 days a week, including weekends.
For the fastest service, please include your order number in the subject line of your email.
If we are unable to cancel an order that has not yet shipped, we will respond with further instructions and next steps. If a cancellation request is successfully processed, you will receive a confirmation email.
Package Delivery & Missing, Lost, or Stolen Packages
Once an order has been shipped, DiscountFurnaceFilter.com is not responsible for packages that are lost, missing, misdelivered, or stolen after being confirmed as delivered by the shipping carrier. Customers are responsible for providing a secure and accurate shipping address and for ensuring that someone is available to receive the package when necessary.
If your tracking information shows that your package was delivered but you are unable to locate it, we recommend checking around the delivery location, with household members, neighbors, and the shipping carrier for additional delivery information. If you are still unable to locate your package, please contact the shipping carrier directly to report the issue and initiate a claim, if applicable.
DiscountFurnaceFilter.com is not responsible for packages that are stolen after delivery or for packages delivered to an address provided incorrectly by the customer. We strongly recommend shipping to a secure location where someone is available to receive the package.
FBA Prep Centers
DiscountFurnaceFilter.com does not ship orders to Amazon FBA (Fulfillment by Amazon) prep centers or other third-party facilities used for Amazon FBA preparation.
Orders placed with an FBA prep center or similar third-party fulfillment address may be canceled at our discretion. If an order has already shipped, the customer is responsible for any applicable shipping, return, or carrier-related charges.
Returns Made Easy
Please do not return a product to us before reading the instructions below! Before returning the product, please contact our Customer Service Department for the proper Return Process. We can be reached either by phone or email, 888-623-4678 or support@discountfurnacefilter.com. Please be sure to include your name and original order number with the return.
You may return new, unused, uninstalled, undamaged, unmodified items in original factory condition within 90 days for a full refund, minus shipping charges. For returns where we did not make an error, the purchaser is responsible for all return shipping costs. All parts, manuals, packing materials, and accessories must be included. All freight-bound equipment must be returned via a freight carrier.
Please ensure and track any returned packages. Unauthorized returns or items returned used, damaged, or not in their original condition and packaging may result in a delayed credit, partial credit, or refusal of the returned items.
Damaged or Incorrect Items
Please inspect all orders promptly upon receipt. If your order arrives damaged in transit, contact Customer Service within 14 days so we can replace the item at no additional charge. After 14 days, we are unable to issue a credit for damages.
If we made an error on your order, we will correct it and cover the cost of return shipping at no additional charge to you, provided the issue is reported within 90 days of delivery. Deliveries refused for reasons other than shipping damage will be handled the same as a return.
Refund Processing
Once your return is received, we will inspect the item(s) within 7 business days and notify you via email of the applicable refund amount. DiscountFurnaceFilter.com reserves the right to determine the refund amount based on the condition of the returned item(s). If you disagree with the refund offered, you may notify us within 3 days to request that the item(s) be returned to you for an additional shipping fee. Refunds are issued to the original payment method and typically post within 2-10 business days, depending on your bank or card issuer.
Return Shipping Address
DiscountFurnaceFilter.com
Product Returns Department
2825 Henkle Dr.
Lebanon, OH 45036
Questions?
If you have any questions about our shipping or return policy, don't hesitate to contact us.