Shipping policy

 

At DiscountFurnaceFilter.com.com we are committed to putting you, the customer, first. To honor that commitment we offer Free Shipping for all Contiguous US orders over $50. Your customer experience is our top priority.  We thrive on repeat business from loyal customers.  Please let us know if there is anything we can do to help you!

 

Free Shipping On Orders Over $50...
Every item on DiscountFurnaceFilter.com.com states clearly when it will ship, and in most cases our products will ship same day when you order by 5 PM Eastern Time.

Please do not return a product to us before reading the instructions below!  Before returning the product please contact our customer service department for the proper Return Authorization process. We can be reached either by phone or email, at 888-623-4678 or support@discountfurnacefilter.com. Please be sure to include your name and original order number with the return.

Please inspect all orders promptly upon receipt to be sure you received the product ordered and that it is free from damage. Deliveries refused for reasons other than shipping damage will be handled the same as a return.

*Hassle Free Returns means you have up to 90 days to return new, unused, uninstalled, undamaged, and unmodified items to us with no restocking fee. If you are returning a product because we made an error in your order, we will promptly send you the correct item at no additional cost, and we will pay for return shipping.

Please inspect all orders promptly upon receipt to be sure you received the product ordered and that it is free of damage. Please open and inspect all freight-bound equipment prior to signing the delivery receipt. By signing the delivery receipt you are declaring that you have received the product ordered and that it is free of damage. Damage noticed after signing the delivery receipt will be between you and the carrier and we will be unable to provide a refund. Deliveries refused for other than shipping damage will be handled the same as a return.

If you receive an order that was damaged in transit, we will be happy to replace it for you immediately at no charge as long as you contact our customer service team and inform us of the damages within 14 days of receiving your order. If you do not contact us within 14 days of receiving your order, we will be unable to issue a credit for the damaged product.

For orders where we did not make an error and the items arrived undamaged, only new, unused, uninstalled, undamaged, unmodified equipment and parts in original factory condition can be returned to us for a full refund minus the original shipping costs (minimum original shipping cost deduct is $9.00). All packing materials, manuals, and accessories must be included, unopened, and unmodified. The purchaser is responsible for any return shipping costs.  All freight-bound equipment must be returned via a freight carrier.